Refund policy
RETURN APPROVAL AND DESTINATION ELIGIBILITY
Eligible merchandise may be returned or exchanged within 14 days of delivery, subject to prior authorization, inspection and approval. KIN by Kristine reserves the right to approve or reject returns and exchanges based on the condition and eligibility requirements below.
Returns and exchanges are available only for orders shipped within the continental United States. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations are final sale and are not eligible for return, exchange, refund or store credit.
RETURNS & EXCHANGES
We hope you love your KIN by Kristine purchase. If something isn't quite right, eligible merchandise may be returned or exchanged within 14 days of delivery.
You may choose a refund to your original payment method or KIN by Kristine store credit.
STORE CREDIT
If you choose store credit, we waive return shipping and the $8 restocking fee. After we receive, inspect, and approve your return, store credit is issued for the full eligible merchandise value.
Original outbound shipping paid at purchase (if any) is non-refundable.
REFUNDS
If you choose a refund to your original payment method, return shipping (prepaid label cost) and an $8 restocking fee are deducted from your refund.
Original outbound shipping paid at purchase (if any) is non-refundable.
Refunds are processed after your return is received, inspected, and approved.
EXCHANGES
Eligible merchandise may be exchanged within 14 days of delivery for another size or style, subject to availability.
For approved exchanges:
- Return shipping and the $8 restocking fee are waived
- KIN covers outbound shipping on the replacement when it is the same or lower price as the returned item (if lower, we'll credit the difference)
- If the replacement is higher priced, you pay the price difference; KIN still covers outbound shipping on that exchange
- A second or later exchange on the same order — customer pays outbound shipping on the replacement
If your requested exchange isn't available, you may choose store credit or a refund under the terms above.
RETURN ELIGIBILITY
Returned merchandise must be in original, unworn, unwashed, unused condition with all original tags attached, and free of stains, makeup, deodorant, discoloration, fragrance/smoke/odors, pet hair, stretching, pulling, pilling, alterations, damage, or other signs of wear or use.
Tags alone do not guarantee acceptance. KIN by Kristine inspects all returns and may approve or reject based on condition. Items that appear worn, used, altered, damaged, or handled beyond a reasonable try-on may be rejected even with tags attached. Rejected items are not eligible for refund, store credit, or exchange.
FINAL SALE
Items marked Final Sale are not eligible for return, exchange, refund, or store credit. Promotional merchandise identified as Final Sale at purchase is also ineligible.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact customerservice@kinbykristine.com within 7 days of delivery with your order number and photos. Approved cases are resolved at no extra cost — no return shipping or restocking fee.
STARTING A RETURN OR EXCHANGE
Start in our Returns Portal (Returns Portal) or email customerservice@kinbykristine.com with your order number. We'll provide a prepaid return label through the portal when your request is eligible.
Returns sent without prior authorization may not be accepted.
Please allow 7–10 business days after we receive your return for inspection and for your refund, store credit, or exchange to be processed.
By placing an order with KIN by Kristine, you agree to this Shipping & Returns Policy.