Returns & Exchanges
If it isn't right, we'll make it right. Here's exactly how it works, with no small print hiding anywhere.
Returns & exchanges
We hope you love your KIN by Kristine purchase. Eligible merchandise may be returned or exchanged within 14 days of delivery, subject to prior authorization, inspection and approval. KIN by Kristine reserves the right to approve or reject returns and exchanges based on the eligibility and condition requirements below. For approved returns, you may choose a refund to your original payment method or KIN by Kristine store credit.
Where we accept returns
Returns and exchanges are available on orders shipped within the continental United States. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories and all international destinations are final sale and are not eligible for return, exchange, refund or store credit.
Store credit
If you choose store credit, we waive both the return shipping charge and the $8 restocking fee. Once your return has been received, inspected and approved, store credit is issued for the full eligible merchandise value. Original shipping charges paid at the time of purchase, if applicable, are non-refundable.
Refunds
If you choose a refund to your original form of payment, the cost of return shipping and an $8 restocking fee will be deducted from your refund. Original shipping charges paid at the time of purchase, if applicable, are non-refundable. Refunds are processed after your return has been received, inspected and approved.
Exchanges
Eligible merchandise may be exchanged within 14 days of delivery for another size or style, subject to prior authorization, inspection, approval and availability. Return shipping and the $8 restocking fee are waived for approved exchanges. KIN covers outbound shipping on the first replacement. If the replacement costs more, you pay the difference; if it costs less, we credit the difference. For a second or later exchange on the same order, the customer pays outbound shipping on the replacement. If the requested item is unavailable, you may choose store credit or a refund under the terms above. Final-sale merchandise and destinations are excluded.
Return eligibility
All returned merchandise must be in its original, unworn, unwashed and unused condition, with all original tags attached, and free of any signs of wear including:
- Stains, makeup, deodorant or discoloration
- Fragrance, perfume, smoke or other odors
- Pet hair
- Stretching, pulling, pilling or other signs of wear
- Alterations or damage
The presence of original tags does not automatically qualify an item for return. KIN by Kristine inspects all returned merchandise and may approve or reject any return or exchange based on the condition of the item. Items that are not accepted are not eligible for refund, store credit or exchange.
Final sale
Items marked Final Sale are not eligible for return, exchange, refund or store credit. Any promotional merchandise identified as Final Sale at the time of purchase is also ineligible. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations are final sale.
Damaged or incorrect items
If you receive an item that is damaged, defective or incorrect, contact email us within 7 days of delivery with your order number and photos of the item. Approved cases are resolved at no additional cost to you, with no return shipping or restocking fee.
Starting a return or exchange
To initiate a return or exchange, contact email us with your order number. Returns sent without prior authorization may not be accepted. Please allow up to 7–10 business days after your return is received for it to be inspected and your refund, store credit or exchange to be processed.
Still not sure of your size?
Ask before you buy — it saves everyone the round trip. Send your measurements to email us , or use Find My Size at the top of any page. Every KIN style is made in every size, 10 through 28.