Customer Care

Shipping & Delivery

Where your KIN is going, how fast it gets there, and what it costs. If anything's ever unclear, we're one message away.

Order processing

Please allow 1–3 business days for your order to be processed prior to shipment (Monday–Friday, excluding holidays). You'll get a confirmation email the moment you order, and a second email with tracking as soon as your package leaves us.

Domestic shipping (United States)

We offer complimentary standard shipping on orders of $200 or more within the continental United States. Free shipping excludes Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations.

  • Free standard shipping — eligible orders of $200 or more. Estimated delivery in 5–8 business days after shipment.
  • Standard — $9.95. Estimated delivery in 5–8 business days after shipment.
  • Alaska and Hawaii. Please contact us before placing an order for delivery to Alaska or Hawaii. Shipping is quoted individually, and we will confirm the actual shipping cost for your approval before processing your order. Online checkout is unavailable for these destinations. Free shipping does not apply.

Rates for other available destinations are shown at checkout. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations are final sale and are not eligible for return, exchange, refund or store credit. Business days exclude weekends and holidays. Shipping and delivery times are estimates and may vary due to carrier delays, weather, holidays or other circumstances outside of our control.

International shipping

For international orders, including Canada and the United Kingdom, please contact us directly before ordering. Requests are handled case by case and are subject to approval. We will provide a shipping quote for your approval before processing your order. International shipping is not available through online checkout. We do not ship to military addresses (APO, FPO or DPO).

Your shipping address

Please make sure your shipping address is correct before placing your order. Once an order has been processed or shipped, we may not be able to make changes to the delivery address.

Tracking your order

Tracking is emailed as soon as your parcel leaves our warehouse. If it hasn't arrived within the window above, write to email us with your order number and we'll chase it for you.