FAQ & Help
Everything you might want to know before and after you order. Can't find it here? Message us — a real person on the KIN team will answer.
Sizing & Fit
What sizes does KIN carry?
Every KIN style is made in every size, 10 through 28 — one collection, no separate ‘plus’ section. Fit is designed from the ground up for each size, never scaled down from a single sample.
How do KIN pieces fit?
True to size. Order your usual size and reference the measurements on our Size Chart. If you’re between sizes, size up for a relaxed drape or down for a closer fit — every product page notes any style-specific guidance.
What if I’m between two sizes?
Start with your bust and hip measurements on the Size Chart. When you land between two sizes, size up for comfort and drape or down for a tailored fit. You can also email us with your measurements and we’ll recommend a size.
Shipping & Delivery
When will my order ship?
Please allow 1–3 business days for processing before shipment. Standard delivery is estimated at 5–8 business days after shipment. Business days exclude weekends and holidays; delivery times may vary due to carrier delays.
How much is shipping?
Standard shipping is $9.95, with free standard shipping on orders of $200 or more within the continental United States. Free shipping excludes Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations. Alaska and Hawaii shipping is $24.95. Other available destination rates are shown at checkout.
Do you ship internationally?
Available international destinations and rates are shown at checkout. Duties and taxes are the customer’s responsibility. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories and international destinations are final sale and are not eligible for return, exchange, refund or store credit.
Returns & Exchanges
What is your return policy?
Eligible merchandise may be returned within 14 days of delivery, subject to prior authorization, inspection and approval. Returns are available only for orders shipped within the continental United States. Items must be unworn, unwashed and unused, with all original tags attached and no signs of wear. KIN by Kristine reserves the right to approve or reject returns based on condition; tags alone do not guarantee acceptance. Refunds to the original payment method have return shipping and an $8 restocking fee deducted. Both fees are waived for store credit. Original shipping is non-refundable. Allow 7–10 business days after receipt for inspection and processing. See the full Returns & Exchanges policy for eligibility and final-sale restrictions.
How do I exchange for a different size?
Request an exchange within 14 days of delivery through our Returns Portal or customer service. Exchanges require approval and are subject to availability. Return shipping and the $8 restocking fee are waived for approved exchanges. KIN covers replacement shipping on the first exchange; customers pay any price difference, and lower-priced replacements receive a credit for the difference. Customers pay replacement shipping for second or later exchanges on the same order. Final-sale destinations and merchandise are excluded.
Products & Care
Where can I shop KIN in person?
KIN is Exclusively at Nordstrom, and everything is available here on our own online store.
How do I care for my KIN pieces?
Care instructions are on every product page and garment label. As a rule, cold wash or dry clean structured pieces and lay flat to dry to keep the fit and fabric at their best.